Support
Hub
Welcome to our dedicated Support Hub, where your success is our top priority. Let our expert team guide you through any challenges, ensuring smooth and efficient practice at all times.
Support for all your needs, in one place.
How can we
help you?
We offer remote support to assist you with your concerns quickly and efficiently.
With the use of "TeamViewer," our support team can securely access your desktop to provide remote assistance. To ensure successful remote support, please ensure the following requirements are met:
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The computer that requires support must have an active and stable internet connection.
"TeamViewer" must be started on your computer, but no permanent installation is necessary
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To initiate remote support, please follow these steps:
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Click on the arrow icon below.
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Download the file and save it in a location of your choice, such as your desktop.
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Double-click on the "TeamViewer" file and follow the instructions on the screen to start the application.
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Once you are connected to the internet, "TeamViewer" will display your individual ID and a password. Please provide us with these details to initiate the remote support session.
In our Support Hub, we take pride in offering top-notch assistance to our valued practitioners and students. We recognize the critical role our devices, software, and accessories play in your success, and we're dedicated to ensuring a seamless experience.
Our highly skilled support team is always on hand to address a range of concerns, including:
Spare parts
Remote support
Device and software updates
Troubleshooting device issues
Safety checkups: Ensuring your device is safe to use
Preparation selector and frequency table updates: We'll help keep your device up to date with the latest information
Replacing defective plugs, connectors, and front panels
We know that timely support is crucial. That's why we're committed to delivering prompt and professional assistance to our practitioners. If you need help with any aspect of our offerings, don't hesitate to reach out to our support team.
Topics that might interest you /
Software
installation
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Support Videos
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Support
Articles
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